Testimonials
"A big thanks for the many years of fantastic service and keeping our IT system alive !!. You did a fantastic job in a short space of time with our remote connection during the lockdown and it has operated flawlessly !!"
Sandy OrmistonOrmiston Associates Ltd
Love the newsletter – very professionally presented and helpful tips! It builds confidence in your company and the service you provide.
Natalie SchumacherSchumacher Law
Thanks Mark for such a prompt response. Gavin did an excellent job. Great service!
Derek NolanBarrister
Reliability of service is very important to us.
If we have a problem we can rely on Brainworx to act quickly and get it sorted.
If it is one of those obscure glitches, they research and continue their efforts until a solution is found.
Barbara Moran - Business Manager Bright Ideas Enterprises Limited
Superfast delivery! Easy to set up up and works a treat! Very happy and will definitely buy another one for my wallet soon! Great trader, highly recommended both trader and product!
KerstinTrademe purchase of: Tile – Bluetooth Tracker
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At Brainworx, we are always happy to hear that our services are appreciated. On this page are some of the testimonials and feedback of appreciation that our clients have made …
"Just wanted to send an email of appreciation for how seamlessly your setup of my IT operation has worked for me during the lockdown and the need to relocate to my home office.Basically everything has worked just as it does when in Chambers and I have had no issue or problem at all. I couldn’t ask for more. I just took the laptop and my screens and USB dock home and plugged in.Thanks for the simplicity and reliability of what you have put in place for me. Really appreciated."
John HannanBarrister
Our firm comprises a small, professional team with offices in Auckland and Wellington. We do not have any internal computer support and we have relied solely on Brainworx to manage all aspects of our computer system for over 10 years. We have always found Brainworx staff to be approachable, honest, and cooperative whenever computer matters arise, and our staff find the remote problem diagnosis system used by Brainworx to be highly effective. In addition, when there is a matter of urgency with any computer related matter, we find Brainworx’s staff to be obliging and willing to go the extra mile.
Mark St.Clair - DirectorHill Young Cooper Ltd
I had reached the limit of my skill level in the setting up and management of the Wallflower internal Windows Network and I was spending a lot of time each day manually copying files with ‘sneaker net’ and constantly rebooting machines and Brainworx provided exactly the solution to my problems I required.
Brainworx provide highly competent professional people who approach problems in a practical and cost-effective manner.
Delivering solutions in an approachable and pleasant manner they can reduce the levels of stress often encountered in these situations.
Tony ScottWallflower Advanced Digital Signage Limited
When Mark asked if I could add a few words to his testimonial page I was pleased to do so. A quick review of the other contributions left me with not a great deal to add. It seems we are not alone in receiving the levels of service and competency we have become accustomed to.
Brainworx has been our provider of all things IT for well over 22 years, maybe nearer to 25 (or longer !!) and with a very strong team currently in place I can see no reason to expect that to change.
Andrew Robbie Metal Image
Brainworx has been my consultancy’s primary computer services and technology supplier for around the last 12 years. Over this time, it has provided my public relations practice with excellent and prompt service and responded in a timely manner to urgent requests. I value the quality and consistency of Brainworx advice and highly recommend the company and consultants.Thanks to Mark and the team at Brainworx
Christine DennisChristine Dennis Public Relations
Just a short note to express my sincere thanks for the work carried out by Chris over the last week to help us through a particularly frustrating time with our computers.
Not only did he help out during normal work hours but was also kind enough to spend several hours on Saturday to get us underway again. Chris went above and beyond to help us. For this I am truly grateful.
You are lucky to have such a dedicated staff member.
Geoff AdamsStorage King Ferrymead
Thank you Mark for all of the support your business provides us. Also I would like to specifically thank you for a job well done in helping us initiate the use of the devices at our first workshop. We have now run two workshops and they have gone extraordinarily well with pretty much universal acceptance by the participants. Given the demographic we are dealing with, the way they have adapted to the new technology is quite extraordinary and is most pleasing. Your support and guidance has been a big contributor to the success we have enjoyed and it is appreciated. Thank you.
John BoysonJohn Boyson Consulting Services Ltd
After a power surge in my building damaged my computer, I contacted Brainworx. Mark attended to my needs promptly, purchased the replacement parts and had my computer back working in 24 hours !!!Amazing – he was easy to deal with as I didn’t want to understand the Jargon, but he was happy to explain what he was doing so I understood what had happened.I just said I trust you please just fix it !! Thanks Mark!
Joanne McKay Building Industry Recruitment
Brainworx have been our preferred computer support people for some time. We operate a industry specific management software and Brainworx have taken the time to understand this system and ensure any computer upgrades are compatible.
Everyone is an expert on computers however we required a company who is more than that to look after our stores computers located throughout New Zealand. Brainworx do this for us.
Mark Bateman - Regional Director (NZ) Storage King Group
I have been a client of Brainworx for 12 years. They have always responded promptly to any computer emergency that I have had and saved all the data on my hard drive from being lost a time or two. There has not been a problem that they did not solve and Mark is always able to explain the problem in language even technophobes can understand.
I have bought all my computers and printers via Brainworx and been very happy with the performance of them.
I highly recommend Brainworx because of their expertise and their friendly and helpful customer service.
Jill SmithApex Natural Healthcare
Around 12 years ago, we started using the services of Brainworx for our IT support.
Brainworx has seamlessly taken us from a small start-up business to the medium-sized entity we are today.
Although we have come to rely on the knowledgeable day to day technical assistance whenever we’ve needed it, I particularly value the advice which I have received from Mark which is always around ensuring continuity of a secure, reliable system at all times.
I also commend Mark and his team for their professionalism, knowledge and integrity, the latter being a rare commodity these days.
Christina Box - Finance Director Aquatica
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Become a Brainworx client today and you too can experience our excellent service, professionalism, knowledge and integrity. Contact us now – who knows one day your testimonial could appear on this page!
"I have been calling on Brainworx for support on IT issues over the last few years and the experience had always been rewarding. So when it came time to shifting web site host, email platforms and updating our CRM system with both new software and hardware it was an easy decision to make ... Brainworx were commissioned for the task.
Mark's attention to detail is a point of difference and big confidence boost. As a small business the reliance on our CRM system is critical.
Brainworx went about the project with quiet professional processes such I was never left wondering what might be happening. The communications and clarity of explanation was always on point, the outcome never in doubt.
For me it was first time ever in implementing a new IT project that was stress free... I was very happy with the outcome.
Thank you Mark and your Brainworx team!..
Too any business looking for IT support services ..I recommend you talk to Brainworx.. I know you will not be disappointed."
Mark's attention to detail is a point of difference and big confidence boost. As a small business the reliance on our CRM system is critical.
Brainworx went about the project with quiet professional processes such I was never left wondering what might be happening. The communications and clarity of explanation was always on point, the outcome never in doubt.
For me it was first time ever in implementing a new IT project that was stress free... I was very happy with the outcome.
Thank you Mark and your Brainworx team!..
Too any business looking for IT support services ..I recommend you talk to Brainworx.. I know you will not be disappointed."
Roy Parlane - Managing DirectorProsoft Ltd
We have been using Brainworx for a number of years and we remain very happy with the service they provide us.
What has impressed us about the Brainworx team is their turnaround time. We have 11 storage facilities in Auckland, and when any of our store’s systems go down, they make a quick phone call to Brainworx and they very quickly have the stores computer back on line.
They undertake regular “Health Checks” on our computers to ensure everything is running how it should be and are diligent in ensuring our systems are up to date.
What we especially like about BW’s is the fact they know all the workings of our specialised software programs. Often, they liaise on our behalf with our Software providers and definitely go that extra mile for us. We also love the fact that they can offer remote assistance by dialling in to troubleshoot, saving us money.
When we upgraded all of our computers and software programs in all of our stores throughout the country, Mark made this massive task run like clockwork and did a fantastic job orchestrating the roll out. In locations outside of Auckland he sourced other IT companies to assist with the upgrades and roll out which was just great.
I have no hesitation in recommending BW as your IT provider and we are still extremely happy with their service. Thanks Mark!
Lorraine Jones - NZ Operations Manager Storage King
We use Brainworx in a business capacity and they also handle our personal IT issues. We chose Brainworx because we wanted an IT company that actually spoke at our level not over our head. We also wanted someone we could rely on and not simply be a number in a large IT organisation. Brainworx is superb at this. You always feel like you know what is going on. Mark will take you through each step so that if a particular problem arises again you can try this before ringing him.
I would have no hesitation in recommending Brainworx to a potential newcomer. Everything is handled to the requirements of the specific customer. You always have the undivided attention of the IT technician when at your premises and having the ability to fix things remotely saves a lot of time and money and that’s got to be good for business!
Alison KoerselmanAndrew Brown Q.C
If you are looking for ‘knights in shining armour’ to look after all your IT requirements then Mark and the team at Brainworx are the people for you.
I have operated my own accounting practice for over 20 years and Mark has been with me all the way. From the full implementation of new systems (hardware and software) to holding my hand-metaphorically- while I plugged the internet cord back into the modem, Mark has been patient and helpful.
There is no ‘down time’ waiting for a response if your system suffers a hiccup. Someone is always there to help, and if they are busy on another job they will advise when they will be available so there is no frustrating wait for them to get back to you.
In the business of accountancy you need an IT partner that has honesty and integrity as well as a commitment to prompt service. I guess the fact that Mark has been looking after our practice for so long is testament to the service he provides.
Helen PriceHelen Price & Associates
When we established our broadcast facility some 15 years ago we needed a computer network that would be fully integrated, totally reliable and easy to use.
Being a charitable community organisation, costs too were of considerable concern.
We looked at a number of local internet/computer services providers and finally decided on the Brainworx primarily because of their proximity to us.
The Brainworx team took the time to get to know our business and our needs and to grow with us. Furthermore they took the time to ensure our team was fully trained.
It was the best decision we made and know we have the best possible service and advice at our fingertips whenever we need it.
Would we consider changing? No, theres no need to when you have a team like this working in parallel with you!
J W Blackman - CEOFace Television (formerly Triangle Television)
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